Refund & Cancellation Policy

This policy explains when and how you can get a refund for the ApnaSalary Employer plan. If anything is unclear, email support@apnasalary.in.

What you are buying

The Employer plan is a one-time payment for a fixed period of access, one month or one year, to the employer features: saved employees beyond the free limit, monthly payroll runs and payslip history. Access starts the moment your payment is confirmed. The free tools and calculators never require payment.

7-day refund if you haven't run payroll

If you bought the Employer plan and have not generated a payroll run since paying, you can request a full refund within 7 days of purchase.

Full refund for duplicate or failed charges

If you were charged more than once for the same purchase, or a payment went through but the plan was not added to your account, we refund the duplicate or undelivered charge in full. There is no time limit for these cases.

When refunds are not available

Outside the cases above, refunds are not available once you have used the plan, for example after generating a payroll run. If something did not work, such as a slip that would not generate, contact us first so we can fix it.

How to request a refund

Email support@apnasalary.in from your account email and include:

• your Razorpay Payment ID (starts with "pay_") or order ID;
• your account email; and
• a short note on why you're requesting the refund.

Refund timeline

Approved refunds go back to your original payment method through Razorpay and usually arrive within 5 to 7 business days, depending on your bank.

Cancellations

The Employer plan does not renew automatically, so there is nothing to cancel. When the period you paid for ends, your account returns to the free limit and your saved data and history stay available.

Pro licenses bought before September 2026

Pro license keys sold before the Employer plan existed can be claimed on an account for lifetime Employer plan access. Refunds for those purchases follow the policy in force when they were bought.

Contact

For anything related to payments or refunds, email support@apnasalary.in. This policy works alongside our Terms of Service.